Impekkable, an award-winning healthcare consulting and hospital management firm is looking for a Business Office Director/PFS for a hospital in Hillsboro, Illinois.

• Permanent Position
• This is an onsite in Hillsboro, IL – this is not remote or hybrid. This person will need to live locally or be open to relocation.
• Great team and organization with room for growth!

The Business Office Director/PFS supervises and coordinates the overall function of patient billing, including credit and collections of patient accounts.  Is also responsible for the management of staff, meeting fiscal requirements, and compliance with accrediting body guidelines along with Federal and State regulations.

JOB DETAILS

The following are the essential functions of this position. Successful job applicants will be able to perform these essential functions with or without the requested reasonable accommodation.

QUALITY

• Supports, role models and promotes an environment conducive to the Mission, Vision and Values of the hospital and in accordance with the Standards of Behavior
• Demonstrates highly ethical conduct and moral behavior in personal and professional action and communication, consistent with the goals and objectives of the hospital
• Maintain confidentiality of all patient, hospital or physician related information
• Focuses on quality standards
• Is knowledgeable of general hospital and department specific policies and procedures and assist with their review and updates
• Ensures that the hospital Compliance Plan and all governmental rules and regulations are followed
• Maintains appropriate internal controls over accounts receivable and cash receipts functions
• Manages and consistently works to improve the operations related to data processing, accounts receivable, patient billing, and cash collections
• Trends all payer denials/rejections received in order to improve/minimize denial rate
• Assists with resolving problems related to billing complaints, account resolution, etc., that team members are unable to resolve
• Primary contact for external vendors to assist with resolving daily claims on hold, address inquiries, credit balance resolutions, and slow pay self-pay accounts, etc.

SERVICE

• Able to direct, delegate, initiate, coordinate, organize, set priorities, and evaluate personnel work assignments.
• Participation in committees, and special projects as requested
• Clearly identifies and responds to internal and external customer needs and requests
• Works to exceed customer satisfaction
• Generates confidence and sense of value in customer interaction
• Able to create, implement, and evaluate goals and objectives, policies, and standards for department, as well as staff development
• Assists in updating and monitoring credit & collection policies to ensure fair and consistent application of policies to all patient accounts, in accordance with applicable regulations
• Applies the principles of time management, conflict resolution, problem-solving, and delegation
• Develop good relationships with executive management, department managers, supervisors and staff
• Prepares necessary reports for third-party payers, including Comp Data reporting, and submits in required format by due dates

PEOPLE

• Values diversity, teamwork, and dignified treatment of all staff
• Evaluates staff for competency on an ongoing basis and educates and evaluates new staff performance
• Conducts regular performance evaluations of direct report staff per policy timeframes
• Provides constructive feedback and coaching
• Models open, clear and consistent communication, using a “win-win” philosophy to resolve issues
• Demonstrates effective listening

FINANCIAL

• Remains knowledgeable about and implements reimbursement, compliance and billing guidelines affecting the department
• Make recommendations for and actively participate in the operating and capital budget
• Schedule staff to meet the needs of the patients and customers served, while maintaining appropriate productivity levels
• Maintain targeted A/R days
• Establishes and implements controls and procedures to ensure appropriate submission, billing and payment cycles, follow-up and collection of overdue accounts.
• Monitors and ensures that accurate and timely billing is completed in accordance with established procedures and third party requirements
• Aggressively works to lower unbilled outstanding days in accounts receivable in accordance with the facilities cash flow needs and requirements

GROWTH

• Assists with staff development by coaching and mentoring in a supportive, professional manner
• Provides for professional growth of staff through identification of needs, facilitation of educational efforts, and evaluation.
• Conducts staff meetings, provides staff in-services
• Builds relationships and teams for the achievement of goals
• Creates developmental opportunities so that others can grow
• Proactive in requesting necessary direction / education to complete assignments
• Utilizes critical thinking processes to resolve issues in accordance with hospital philosophy
• Other duties may be assigned and are subject to change with or without prior notice

EDUCATION/EXPERIENCE

(Years of experience may be substituted for educational requirements)

• Graduate of accredited school with a B.S. with emphasis in Healthcare and/or Accounting, or related field preferred.
• 5 years of experience in Patient Billing required, preferably in hospital setting
• Ability to work under pressure with tight time constraints
• Better than average human relations and organizational skills
• Supervisory experience preferred.

Please send your resume or questions in confidence to:

Amy Lowe

Senior Recruiting Director

Impekkable

Amy.Lowe@impekkable.net

Mobile – (972) 921.1864 (call or text)